Getting Started with Sunset Care is Simple
From your first phone call to ongoing care at home, we guide you through every step with clarity, compassion and professionalism. Most care can begin within 7 days of your initial enquiry.
Your Care Journey in 5 Simple Steps
Starting home care shouldn't be complicated or stressful. Our straightforward process ensures you receive the right care, matched with the right carers, at the right time.
Contact Us
Phone, email or online enquiry
Free Assessment
We visit you at home
Care Plan Created
Personalised to your needs
Meet Your Carer
Carefully matched to you
Care Begins
With ongoing reviews & support
Get in Touch with Our Team
Your care journey begins with a simple conversation. Whether you call, email or complete our online enquiry form, you'll speak to an experienced member of our team who will:
Listen to your situation – Understanding your care needs, concerns and preferences
Answer your questions – Explaining our services, costs and funding options clearly
Arrange a home visit – Booking a free care assessment at a time convenient for you
Provide immediate guidance – Offering advice even before the formal assessment
No Obligation, No Pressure
This initial conversation is completely free and carries no obligation. We're here to help you explore your options, even if you're not ready to commit to care immediately.
Online Enquiry Form
Quick form submission
We'll call you back
Your Free Home Care Assessment
Once you've made initial contact, we'll arrange a comprehensive home assessment at a time that works for you. This typically lasts 45–90 minutes and involves:
Home Environment Review
We assess your living space to ensure it's safe and suitable for the care you need
Personal Needs Discussion
We discuss your daily routines, medical conditions, mobility, personal care needs and more
Family Involvement
Family members are welcome and encouraged to join the assessment
Goals & Preferences
We explore your personal goals and preferences for carers
Funding & Costs
We explain funding options and provide transparent pricing
Question Time
You can ask anything about our services, carers and quality standards
What You'll Receive:
This Assessment is Completely Free
There's no cost for the home assessment, and you're under no obligation to proceed with care afterwards.
Your Tailored Care Plan is Created
Following your assessment, our experienced team creates a detailed, personalised care plan designed specifically around your needs, routines and preferences.
Your Care Plan Includes:
Care Schedule
Exact days, times and duration of care visits, built around your daily routine
Personal Care Tasks
Specific support required: washing, dressing, medication, mobility assistance
Meals & Nutrition
Dietary preferences, meal preparation requirements, hydration monitoring
Household Support
Housekeeping, laundry, shopping and other domestic tasks
Social & Emotional Support
Companionship activities, hobbies, outings and cognitive stimulation
Health Monitoring
Medication management, condition-specific monitoring, liaison with healthcare professionals
Carer Requirements
Your preferences for carer attributes: gender, language skills, personality traits
Emergency Protocols
Clear procedures for emergencies, key contacts and contingency arrangements
Review Schedule
When and how your care plan will be reviewed and adjusted
Care Plan Approval:
We'll discuss the proposed care plan with you and your family, making any adjustments needed before you sign off. Nothing proceeds without your full understanding and agreement.
Timeframe: Care plans are typically ready within 2–3 working days of your assessment.
We Carefully Match You with the Right Carer
Finding the right carer is crucial for building trust and ensuring you feel comfortable receiving care. We take matching seriously, considering personality, experience, skills and your specific preferences.
Our Matching Process:
Skill Matching
We select carers with the right qualifications, training and experience for your specific care needs
Language & Communication
If you have language preferences or specific communication needs, we match carers accordingly
Personality & Interests
We consider hobbies, interests and personality traits to build meaningful, compatible relationships
Availability & Consistency
We assign carers whose availability aligns with your care schedule, ensuring maximum continuity
Meet & Greet
Before care formally begins, we arrange an introductory meeting so you can meet your carer
What If the Match Isn't Right?
We're committed to getting it right. If for any reason the match doesn't feel quite right, simply let us know and we'll find an alternative carer without question or fuss.
Timeframe: Carer matching typically takes 2–4 days after care plan approval.
Your Care Begins – With Ongoing Support
Once everything is in place, your care formally begins. But our commitment to you doesn't end there – we provide continuous support, monitoring and reviews to ensure quality care throughout your journey.
When Care Starts:
First Visit
Your carer arrives punctually with full care plan documentation, emergency contacts, and medication records
Initial Settling-In Period
The first week or two focuses on building rapport and fine-tuning the care plan
Regular Check-Ins
We call within 48 hours of care starting, then weekly for the first month
Ongoing Support You'll Receive:
Care Plan Reviews
Formal reviews every 3–6 months to adjust care as required
Quality Monitoring
Unannounced spot checks, carer supervision and ongoing quality audits
24/7 On-Call Team
Always available for emergencies, concerns or last-minute schedule changes
Open Communication
Direct contact with our office team, regular family updates
Detailed Care Records
Daily care logs documenting all tasks completed and observations
Carer Continuity
Smooth handover to familiar backup carer if your regular carer is unavailable
Flexible Adjustments
Care packages can be modified as your needs evolve
You're Never Alone
From the first phone call through years of ongoing care, Sunset Care remains your dedicated partner, ensuring you receive consistent, high-quality support at home.
How Quickly Can Care Start?
We understand that care needs can be urgent. While we never compromise on quality, we work efficiently to start care as quickly as possible.
Emergency / Urgent Care
24–48 hours
For genuine emergencies (hospital discharge, carer breakdown, crisis situations), we can often arrange care within 24–48 hours.
Standard Fast-Track
3–7 days
For most situations, care typically begins within 3–7 days from your initial contact.
Planned Care
1–2 weeks
If you're planning ahead or have specific requirements (e.g., live-in care, complex needs), we recommend allowing 1–2 weeks.
Complex Care
2–4 weeks
For highly specialist care needs requiring specific training, equipment or funding approvals.
Factors That Affect Start Time:
Common Questions About Starting Care
What Families Say About Starting Care with Sunset Care
"The whole process was so much easier than I expected. From the first phone call to care starting, everyone was professional, kind and patient with all my questions. Care began within 5 days."
"I was dreading the assessment process, but the Sunset Care team made it feel like a conversation with a friend rather than a formal interview. They really listened to what Dad needed."
"After Mum came home from hospital, we needed care urgently. Sunset Care arranged everything within 48 hours. Two years on, we still have the same wonderful carer."
Ready to Begin Your Care Journey?
Our experienced, compassionate team is here to guide you through every step. Whether you need care urgently or are planning ahead, we'll make the process as straightforward and stress-free as possible.
What Happens Next:
Visit Our Office
Sunset Care Ltd
Office 547A, 5th Floor
The Grange, 100 High Street
London N14 6BN