Sunset Care customer service team member taking care enquiry call in England & Wales office, providing friendly accessible contact for families seeking home care services

    Get in Touch with Sunset Care

    Our friendly, experienced team is ready to discuss your care needs, answer your questions and arrange a free, no-obligation home care assessment. We respond to all enquiries within 4 hours during office hours.

    Call Now: 07709 363 224

    Three Easy Ways to Reach Us

    Choose the contact method that works best for you. Whether you prefer to call, email or visit us in person, we're here to help.

    Speak to Our Care Team

    07709 363 22407508 406 313

    Mon–Fri: 8am–6pm

    Saturday: 9am–1pm

    Speak directly to an experienced care professional
    Immediate answers to your questions
    Book a free home assessment on the call
    Typical call duration: 10–15 minutes
    No automated menus—straight to a real person

    Emergency/Urgent Care:

    Need care within 24–48 hours? Mention this when you call so we can prioritise.

    Call Now

    Send an Email Enquiry

    info@sunsetcare.co.uk

    Response Time:

    Within 4 hours during office hours (Mon–Sat)

    What to Include:

    Your name and contact number
    Postcode of where care is needed
    Type of care you're interested in
    Who needs care (yourself, parent, partner, etc.)
    Brief description of care needs
    Email Us Now

    Visit Us in Person

    Sunset Care Ltd

    Office 547A, 5th Floor

    The Grange, 100 High Street

    London N14 6BN

    By appointment only: Mon–Fri 9am–5pm

    Why Visit Us:

    Meet our team face-to-face
    View care documentation and brochures
    Discuss care needs in a private, comfortable setting
    Ideal if you prefer in-person conversations
    Get Directions

    Request a Free Home Care Assessment

    Complete the form below and we'll call you back within 4 hours (Monday–Saturday, 8am–6pm). All fields marked with * are required.

    Your Contact Details
    Care Requirements
    Contact Preferences
    Privacy & Preferences

    Your information is secure and will only be used to respond to your enquiry.

    Visit Our England & Wales Office

    Our office is conveniently located in Southgate, London, with excellent transport links. While we primarily conduct assessments in your home, you're welcome to visit us by appointment.

    Sunset Care Ltd

    Office 547A, 5th Floor

    The Grange

    100 High Street

    London N14 6BN

    United Kingdom

    Landmark: Near Southgate Circus / Oakwood Station

    Getting Here

    By Underground

    Oakwood Station (Piccadilly Line) – 10 min walk
    Southgate Station (Piccadilly Line) – 12 min walk

    By Bus

    Routes 125, 298, 307, W9 – Stop: High Street / The Grange

    By Car

    Street parking on High Street (pay & display)
    Nearest car park: Southgate Circus Car Park (5 min walk)

    Accessibility

    Lift access to 5th floor • Wheelchair accessible • Ground floor entrance

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    Areas We Serve

    Sunset Care provides trusted home care services across Romford, Dorset and surrounding areas. Our local presence means we understand the communities we serve and can respond quickly.

    Romford & Havering

    RomfordHornchurchUpminsterRainhamElm ParkHarold HillHarold WoodCollier Row

    Dorset

    DorchesterBournemouthPooleWeymouthBridportBlandford ForumShaftesburySherborneWimborne Minster

    Not Sure If We Cover Your Area?

    We're continuously expanding our reach. Contact us with your postcode and we'll confirm coverage immediately.

    When We're Available

    Office Hours

    Monday
    8:00am – 6:00pm
    Tuesday
    8:00am – 6:00pm
    Wednesday
    8:00am – 6:00pm
    Thursday
    8:00am – 6:00pm
    Friday
    8:00am – 6:00pm
    Saturday
    9:00am – 1:00pm
    Sunday
    Closed

    Bank Holidays: Closed (emergency on-call available)

    🚨 Emergency & Out-of-Hours Support

    For Existing Clients: If you're already receiving care and have an emergency outside office hours, call our main number and follow the prompts for emergency on-call support.

    07709 363 224

    For New Enquiries

    If you need care urgently outside office hours:

    • Email info@sunsetcare.co.uk with "URGENT" in the subject line
    • We'll respond first thing when the office reopens
    • For genuine emergencies, call 999 or 111

    What Counts as an Emergency:

    • Care provider hasn't arrived and client is at risk
    • Sudden deterioration in health
    • Fall or accident requiring immediate attention
    • Medication error requiring urgent advice

    What Happens After You Contact Us

    Step 1

    Immediate Response

    Within 4 hours, a member of our team will call or email you to acknowledge your enquiry.

    Step 2

    Initial Discussion

    We'll have a friendly conversation about your care needs, answer initial questions and explain our services.

    Step 3

    Assessment Booking

    If you'd like to proceed, we'll arrange a free home assessment at a time convenient for you.

    Step 4

    Home Visit

    We visit your home to assess needs, discuss preferences and answer questions in detail.

    Step 5

    Care Plan Proposal

    Within 2–3 days, we'll provide a personalised care plan and transparent pricing.

    Step 6

    Your Decision

    Take your time to review. There's no pressure—we're here when you're ready.

    No Pushy Sales Tactics

    We believe in informed decisions. You'll never feel pressured to commit to care before you're ready.

    Questions About Contacting Us

    Ready to Get Started?

    Whether you need care urgently or are planning ahead, our team is here to help. Choose your preferred contact method and we'll take it from there.

    Call Now

    07709 363 224

    07508 406 313

    Mon–Fri: 8am–6pm
    Saturday: 9am–1pm

    Email Us

    info@sunsetcare.co.uk

    4-hour response time
    Monday–Saturday

    Visit Our Office

    Sunset Care Ltd
    Office 547A, 5th Floor
    The Grange, 100 High Street
    London N14 6BN

    Call Now: 07709 363 224
    CQC Registered Provider
    4-Hour Response Guarantee
    Free Home Assessments
    No Obligation, No Pressure
    Call Now